Refund policy
Returns and refunds for change of mind
We accept returns for change of mind within 30 days of delivery, provided the Product is:
- unused, unworn and in its original, undamaged and, where applicable, sealed packaging
- returned with all accessories, documentation and proof of purchase
Because Eyewear is personal protective equipment, we cannot accept change-of-mind returns of Eyewear that has been worn, removed from protective film or sealed packaging, or otherwise used.
Custom or made-to-order Products, including personalised signs, cannot be returned for change of mind.
For change-of-mind returns, you pay the cost of return shipping, and we refund the price of the Product (excluding original delivery charges) once we have received and inspected it.
To arrange a return, contact us first so we can give you return instructions.
This section does not limit your rights under the Australian Consumer Law. If a Product is faulty, not as described or not of acceptable quality, section 13 applies.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you believe a Product has a problem covered by the consumer guarantees, contact us with your order details, a description of the problem and, where possible, photographs. We may ask you to return the Product for assessment. If the claim is accepted, we will cover reasonable return shipping costs.
The consumer guarantees do not apply where a Product has been damaged by misuse, accident, abnormal use, failure to follow the manufacturer's instructions, modification or normal wear and tear, or where you simply changed your mind (see section 12).
Where you acquire Products as a business and the Products are not of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee (other than a guarantee under sections 51, 52 or 53 of the Australian Consumer Law) is limited, to the extent permitted by section 64A of the Australian Consumer Law, to one of the following, at our option:
- replacing the Products or supplying equivalent Products
- repairing the Products
- paying the cost of replacing the Products or acquiring equivalent Products
- paying the cost of having the Products repaired
Manufacturer warranties and recalls
Some Products come with a manufacturer's warranty. Any such warranty is provided by the manufacturer, is in addition to your rights under the Australian Consumer Law, and is subject to the manufacturer's own terms. We will pass on any manufacturer's warranty to you and help you make a claim.
If a manufacturer or regulator issues a recall or safety notice for a Product we have supplied, we will take reasonable steps to notify affected customers using the contact details we hold. Please keep your contact details up to date and follow any recall instructions promptly.